Returns, Replacement, Refunds Policy

1. Replacement

Once the items are delivered:

  • If items are faulty, damaged, broken, or soiled upon arrival.
  • If we sent the wrong item—item is not as described—size, style, or color...
  • Parcels that are lost in transit.

If the item received falls under the above criteria, we will happily replace the item at no additional cost to you.

Please contact us within 48 hours after receiving your order: send an email to with your order id, item name, and images of the item. Our staff will review and send you a replacement item.

2. Returns


  • Our return policy only applies to customers who are from the United States.
  • For customers who are from outside of the US, we are sorry that we cannot accept returned items. Only the replacement policy is applied.

Product status for which we accept returns:

We only accept returns in new condition. That means if the product is damaged, dirty, torn... by you but not by us or the shipping process, it will not be accepted by us..

Return frame times:

Your return request must be created within 30 days from the delivery date. If you request returns outside of that timeframe, we are sorry to decline your request.

How to return items?

To return your item, you must send a request for returns and include your order number id to We will send you a return shipping label to your email address. You can download and print the label and send the item to it.

Restocking fee?

We do not charge restocking fees.

Returns shipping fee?

You do not have to pay return shipping fees in the event that the item is defective, not as described or damaged in transit.

In the event that you return an item due to dissatisfaction with the product or you change your mind, you must pay the shipping costs. Shipping fees are set by the shipping companies. We will deduct shipping from your return amount.

After we receive your item, we will send you a refund of your payment for this order.

If you request a refund for an item during the above timeframe but you can't return it to us for some reason, please get in touch-but any refund will be at our discretion.

3. Refunds

  • This policy applies to US customers only. For customers coming from outside the US, we do not accept refunds only accept replacement.
  • Once your returned item is received and inspected, your refund will be processed and you will get a refund to your purchase account.
  • The refund amount equal to the value of the order does not include the money incurred during the purchase (e.g., tax...). 
  • In case the customer has to pay the return shipping fee, the amount received will be deducted from this additional cost.
  • Late or missing refunds:

If you haven’t received a refund yet, first check your PayPal or bank account again.

If you use a credit or debit card for payment, then contact your credit, debit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Need help?

  • Read more about our Terms of Service
  • Contact us at for questions related to refunds and returns.
  • Head Office: T4, 458 P. Minh Khai, Vinhomes Times City, Vinh Tuy, Hai Ba Trung District, Ha Noi, Vietnam
  • US Warehouse: 6450 Clara Rd #160, Houston, TX 77041, US
  • Hotline (text-only): +1 (601) 227-3487
  • Contact on website: Contact Form